Shipping policy

Fernando Nalencia van Aken Thank you for choosing to shop with Fernando Nalencia van Aken. As a professional Dutch online store specializing in fresh goods, we dedicate ourselves to standardized order handling and professional logistics services. We ensure all fresh commodities are carefully inspected and properly packaged before shipment, aiming to deliver all orders safely and completely within the scheduled logistics cycle.

1. Order Processing Time

All confirmed customer orders will undergo product inspection, fresh-keeping packaging and warehouse dispatching within 1–5 working days after order confirmation, excluding local weekends and official Dutch statutory holidays. During peak shopping seasons, large-scale promotional activities or order volume surges, order processing schedules may be moderately prolonged. In the event of obvious logistics delays that affect the normal delivery progress, we will promptly send email reminders to customers to update the latest order status.

2. Shipping Rates and Delivery Estimates

Logistics and shipping fees for each order are comprehensively calculated based on product type, weight, packaging specification and delivery destination, with the final charge clearly presented on the checkout page before payment. The standard delivery cycle for all orders is 7 to 14 working days after warehouse shipment. All delivery durations are for reference only. Actual delivery progress may be affected by various uncontrollable factors including logistics carrier scheduling adjustments, cross-border customs clearance progress, extreme weather, regional traffic restrictions and official holidays.

3. Shipment Confirmation and Order Tracking

Once your fresh product order is dispatched from our warehouse, our official team will send a shipment confirmation email to your reserved mailbox, which includes exclusive order tracking numbers and official query channels. Normally, real-time logistics tracking data will be synchronously updated and available for inquiry within 24–72 hours after the goods are dispatched. You can check the entire transportation status of your order through the tracking link at any time.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and valid recipient information including shipping address, postal code and contact details when placing orders. Fernando Nalencia van Aken will not be held accountable for delivery failure, wrong delivery or package loss caused by incorrect, incomplete or unverifyable recipient information provided by customers. If the package is returned to the warehouse due to invalid addresses or unsuccessful delivery, all subsequent re-delivery costs and secondary logistics expenses shall be borne by the customer.

5. Lost or Damaged Packages

We adopt dedicated fresh-keeping packaging, shockproof and leak-proof protection measures for all perishable fresh products to reduce transit risks. If your package is suspected to be lost during transportation, please contact our customer service team within 3 working days after the expected delivery date to initiate a logistics investigation. If you receive damaged, leaked or deteriorated fresh items due to transit problems, please retain complete photos and videos of the outer package and defective products within 24 hours after receipt, and submit a feedback via our official email. We will verify the incident efficiently and provide proper solutions for qualified after-sales cases.

6. Fresh Product Storage & Handling Notice

All products sold in our store are perishable fresh goods with strict storage and shelf-life requirements. Each product is attached with corresponding fresh-keeping and storage guidelines. After receiving the goods, customers shall follow professional storage methods such as low-temperature freezing, refrigeration or sealed preservation, and consume the products within the valid shelf life. Fernando Nalencia van Aken shall not be responsible for product deterioration, spoilage or quality problems caused by improper manual storage, long-term open placement or non-compliant handling after successful order delivery.

7. International Shipping and Customs Notice

For all cross-border international orders, local customs authorities of the destination country may levy import duties, customs fees, value-added taxes and other related regulatory charges according to local trade policies. All additional customs and import fees are the sole responsibility of the customer and are not included in the product price and basic shipping cost of the order. We will fully cooperate with customs inspection and provide complete product qualification documents and order certificates as required. Any delivery delays caused by official customs clearance review are beyond our control and shall be subject to local official processing progress.

8. Contact Information

If you have any consultation, questions or service feedback regarding our shipping regulations, order processing and logistics delivery, please feel free to reach out to our official customer service team through the following channels:
Trade Name: Fernando Nalencia van Aken
Phone Number: +31 6 24376048
Email: support@fernandofrost.shop
Physical Address: Bintangweg, Almere, 1336 ND, Netherlands